🇨🇦 Owned & Operated For Over 25 Years 🇨🇦
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30 Day Paddler Guarantee

All Cascadia products are covered by our 30 Day Guarantee — you have 30 days from the date of purchase to try out your gear. If you’re not satisfied for any reason, you can return it for a full refund, minus a 20% restocking fee and return shipping.

Paddle boarder on calm water at sunset

What You Need to Know

  • Returns must be initiated within 30 days of purchase
  • Boards must be in like-new condition with all original parts and packaging
  • Returns are subject to a 20% restocking fee + return shipping
  • Refunds are issued once we inspect the returned item
  • Missing components will delay refund processing

How to Start Your Return

  1. Email our team at info@cascadiaboardco.com to initiate your return or exchange
  2. We’ll guide you through the process and send return instructions
  3. You cover return shipping (we ship to you free — returns are not)
  4. Once the board is inspected and approved, we process your refund

What If There’s Damage?

If your returned board shows signs of wear or damage, our team will assess the cost of repair or replacement. We’ll contact you directly with full transparency before proceeding. Once resolved, your refund will be issued to your original form of payment.

Frequently Asked Questions


What qualifies as like-new condition?

Boards must show no visible signs of wear or use. Minor surface dust or packaging scuffs are okay, but dings, scratches, or signs of heavy use will disqualify a full refund.

Do I need to include the original packaging?

Yes. All original parts, accessories, and packaging must be included in your return. Missing items will delay your refund and may be subject to additional fees.

How long does it take to get my refund?

Once your return arrives and is inspected, your refund will be issued within 5–10 business days to your original payment method.

Can I exchange my board instead of returning it?

Absolutely — if you’d prefer a different board, we’re happy to arrange an exchange as long as your original board is in like-new condition. Reach out and we’ll help you choose the right model.