FREE CAD SHIPPING OVER $400

30 DAY PADDLER GUARANTEE

All products are covered by our 30 Day Guarantee — you have 30 days from the date of your purchase to try out your item(s) and if you are unsatisfied for any reason you may return your item(s) for a full refund, minus a 10% restocking fee per item. 

The refund, less shipping and restocking fee(s), will be applied once the item(s) are received at our warehouse. Please allow 5 - 10 business days for the credit to appear on your statement.

All contents from original packaging must be included in the return, any missing items will delay the refund process.

  

  • Step one is to contact our team to begin your return or exchange.

  • We will happily walk you through the process and get you ready to send back your board.

  • You then cover shipping back to our shop (we ship for free and can't swing offering the guarantee and free returns).

  • Returned items must be in like-new condition with no visible signs of wear and be returned with all originally parts and accessories.

  • If we inspect the board and there is no damage, we will process a full refund right away.

  • If we notice damage to the board, it is up to our team to determine the cost to repair/replace.

    • If this were to happen we will get in touch and walk you through the process with total transparency.

  • After that your refund will be processed right away back to your original form of payment! 

  • If you’d prefer us to organize shipping at our preferred rates we'd be happy to send you a return label.

EDIT/CANCEL ORDER

It’s our goal to provide you with the best board buying experience imaginable. Part of that means getting orders processed and shipped out as quickly as possible. Once your order has been shipped, we cannot make changes or cancellations to recall your order. If you wish to initiate a return once you have received the item(s), you may return your item(s) for a full refund, minus shipping fees and a 10% restocking fee per item. 


If you wish to begin a return or exchange, please contact Karla or Kimberley at info@cascadiaboardco.com